Part Two

Cancellation Policy

Any documents and shopping lists will be sent via e-mail 6-8 working weeks following our session, excluding any major holidays and a reasonable allowance around said holidays (i.e. the entire week of Christmas or Thanksgiving, or longer breaks for summer holidays). Any unavoidable delays will be communicated during session or post session via email. Virtual services may be rescheduled at any time with no penalty up to three times. More than three cancellations or reschedules can result in permanent barring from booking services. Services can be cancelled for a full refund up to 24 hours after booking has been made and confirmed. Any other refund will be subject to the stylist's discretion. Services discounted more than 25% may only be cancelled for a refund of 50% of the price paid. All sessions have a 10 minute grace period (without prior communication) before you will be asked to reschedule.

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